Privacy Policy

1. Data Controller

The data controller for your personal information is Fusion Calling. For any privacy-related inquiries, contact support@fusioncalling.com.

2. Information We Collect

a. Account and Business Information

• Email address (primary identifier)
• Full name and business details
• Profile image (if provided via OAuth)
• Account preferences and settings

b. Call and Communication Data

• Call metadata (timestamps, duration, routing)
• Call recordings or transcripts when enabled by you
• Contacts you upload or connect through integrations
• Engagement metrics and analytics

c. Visitor and Usage Analytics

• IP-based approximate location, device, and browser information
• Page visits, clicks, and interaction data
• Session, performance, and error logs

d. Payment Information

• Payments are processed by our payment partners. We receive payment status/confirmation but do not store full card details.

3. Legal Basis for Processing (GDPR)

Where GDPR applies, we process personal data based on:

• Consent (e.g., marketing communications, non-essential cookies)
• Contract (to provide and support the Service)
• Legitimate interest (security, fraud prevention, service improvement)
• Legal obligation (compliance with applicable laws)

4. How We Use Your Information

For customers and users:

• Authenticate and maintain your account
• Operate calling workflows and related features
• Process payments via trusted partners
• Provide support, updates, and service notifications
• Improve the platform and develop new capabilities

For call recipients and contacts:

• Deliver calls, messages, and requested information
• Provide analytics on call performance to the customer
• Track engagement to optimize call flows

5. Third-Party Services and Data Sharing

We integrate with third-party services for authentication, payments, messaging, storage, and analytics. By using the Service, you also agree to their respective terms and privacy policies. We do not sell or rent your personal information for marketing purposes.

• Identity providers (e.g., Google OAuth) for secure sign-in
• Payment processors for billing and subscriptions
• Messaging/voice providers to route calls and messages
• Analytics and infrastructure providers for performance and security

6. Data Retention

We retain personal data for as long as needed to provide the Service and fulfill the purposes outlined here, unless a longer retention period is required by law. Call recordings, transcripts, and related data are retained based on your configuration and applicable law. Payment data is retained by payment processors per their policies.

7. Your Rights (where applicable, incl. GDPR/CCPA)

Subject to local law, you may have rights to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion (erasure) of your personal data
• Restrict or object to certain processing
• Receive your data in a portable format
• Withdraw consent where processing is based on consent

To exercise these rights, contact support@fusioncalling.com. We aim to respond within 30 days.

8. Data Security

We implement industry-standard security measures, including encryption in transit, access controls, authentication safeguards, and regular assessments. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

9. International Data Transfers

Your data may be processed outside your country or the European Economic Area. We use appropriate safeguards for such transfers, including standard contractual clauses or equivalent measures where required.

10. Cookies and Tracking

We use essential cookies for authentication and functionality. With consent, we may use analytics cookies to improve our services. You can manage cookie preferences through your browser settings.

11. Children's Privacy

Our services are not intended for children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us data, please contact us for deletion.

12. Changes to This Policy

We may update this Privacy Policy to reflect changes in practices or law. We will update the "Last updated" date and notify users of material changes when required. Continued use after changes constitutes acceptance.

13. Contact Information

For questions about this Privacy Policy, to exercise your rights, or to request account deletion, contact:

14. Supervisory Authority

If you are not satisfied with our response, you may lodge a complaint with your local data protection authority. You can also contact us at support@fusioncalling.com so we can help resolve your concerns.