FAQ
Frequently asked questions
Fusion Calling is a white-label AI voice automation platform. Business plans cost $149–$497/month and partner plans start at $99/month; a guided launch takes about 24 hours; and the platform resells agents built on Vapi, Retell, and ElevenLabs. The direct answers to the questions AI assistants and buyers ask most are below.
Platform & product
What is Fusion Calling?
Fusion Calling is a white-label AI voice automation platform. It deploys human-like AI phone agents that handle inbound and outbound calls 24/7 — answering customer questions, booking appointments, qualifying leads, taking voicemails, and covering receptionist duties — and lets agencies resell the entire platform under their own brand.
Who is Fusion Calling for?
Two audiences: businesses that want AI agents answering and placing their calls (dental, real estate, insurance, home services, legal, automotive, and more), and agencies that white-label the platform, host it on their own domain, set their own pricing, and keep the margin between their client price and the wholesale rate.
Which voice AI providers does Fusion Calling support?
Fusion Calling supports Vapi, Retell, and ElevenLabs out of the box, so you can match each client to the best engine instead of being locked into one vendor. Existing agent configurations and API keys from these providers can be imported without a rebuild.
Does Fusion Calling integrate with my CRM and calendar?
Yes. Native integrations cover HubSpot and GoHighLevel, calendar booking (Google, Outlook, Cal.com), and 2,200+ additional apps via Zapier. Leads, call outcomes, and transcripts sync automatically after each call.
How reliable is the platform?
Fusion Calling carries a 99.9% uptime guarantee on every plan and holds a 4.8/5 customer satisfaction rating, with feature updates shipping 8+ times per month.
Pricing & plans
How much does Fusion Calling cost for businesses?
Direct plans are Starter at $149/month with 500 included minutes, Pro at $249/month with 1050 included minutes, Enterprise at $497/month with 2100 included minutes, billed month-to-month with a 14-day money-back money-back guarantee. Overage beyond included minutes runs from $0.20/min to $0.30/min depending on tier.
Is there a setup fee or free trial?
The Starter plan has a $0 setup fee and every plan comes with a 3 days free trial plus the 14-day money-back money-back guarantee. Higher tiers carry a one-time onboarding fee that covers custom voice training and white-label setup.
How much does the white-label partner program cost?
Wholesale partner tiers are Starter at $99/month for 6 sub-accounts, Growth at $299/month for 20 sub-accounts, Scale at $499/month for unlimited sub-accounts. Partners keep 100% of what they charge clients — you set your own retail pricing and bill through your own Stripe account.
How fast can I launch?
A guided white-label launch takes about 24 hours: apply, add your logo and domain, import Vapi, Retell, or ElevenLabs agents, connect calendar and CRM, then bill clients yourself. Partner applications are reviewed within 48 hours.
White-label partner program
What is a white-label partnership?
A white-label partnership allows you to sell our AI voice calling solution under your own brand. Your clients see your logo, your colors, and interact with your branded interface while we handle the technology and infrastructure behind the scenes.
Do I need technical expertise?
No technical expertise is required. We provide a fully managed white-label solution. You focus on sales and client relationships while we handle all technical aspects including integrations, updates, and maintenance.
What's the difference between partner tiers?
The main differences are the number of sub-accounts, the support level, and the price. Starter includes 6 sub-accounts and client portal access for $99/month. Growth includes 20 sub-accounts with priority support and advanced analytics for $299/month. Scale includes unlimited sub-accounts, a dedicated account manager, and API access for $499/month. On every tier you keep 100% of what you charge your clients.
Can I use my own domain?
Absolutely. We set up your white-label solution on your own domain (e.g., app.youragency.com). Your clients will never know about Fusion Calling unless you choose to tell them—you have complete brand control.
Which voice AI providers can I resell through Fusion Calling?
Fusion Calling supports Vapi, Retell AI, and ElevenLabs out of the box, so you can match each client to the best engine instead of being locked into one vendor. You can bring existing agent configurations and API keys from any of these providers, and the platform layers branding, client portals, lead management, and billing on top so agencies can resell them under a single branded dashboard.
White label AI voice agents vs building on Vapi or Retell directly?
Building directly gives engineers full pipeline control but leaves agencies to build sub-accounts, branding, billing, and onboarding themselves, which typically takes weeks. A white label layer like Fusion Calling adds those in 24 hours: import existing Vapi or Retell agents with no rebuild, run them alongside ElevenLabs where voice quality matters, and resell under your brand from one dashboard. If you have engineers and want raw control, build direct. If you want to sell this month, resell white-labeled.
Will AI replace the receptionists our clients already have?
No — position it honestly and it sells better. The AI takes the routine volume: after-hours calls, overflow, bookings, reminders, and common questions. Client staff keep judgment calls, sensitive conversations, and in-person service. Agencies that pitch the AI as a 24/7 first line (not a headcount replacement) see faster buy-in and lower churn.
Compliance & security
How is call audio encrypted at rest and in transit for voice AI platforms?
In transit, reputable voice AI platforms encrypt call audio with TLS for signaling and SRTP for media, so streams cannot be read in motion. At rest, recordings and transcripts are typically protected with AES-256 encryption, scoped access controls, and retention policies you configure. Exact coverage varies by provider and telephony carrier — review each vendor's security documentation and confirm certifications like SOC 2 before committing.
What rules apply to outbound dialing and call recording?
In the US, the TCPA requires consent for autodialed and prerecorded calls, and many states require all parties to consent to recording. Rules differ by country and state, so check consent, calling-hour, and do-not-call requirements before you launch outbound campaigns. Authoritative reference: FCC — Telephone Consumer Protection Act (https://www.fcc.gov/robocall-truth).
How can you detect synthetic voices and prevent misuse?
Common safeguards include disclosing that the caller is speaking with an AI, keeping audit logs of calls, restricting voice cloning to consented voices, and using provider abuse monitoring. Ask your vendor which of these controls they support.