Definition
A multi-turn conversation is an exchange that spans several back-and-forth turns, requiring the agent to remember context and progress toward a goal across the dialogue.
Why it matters
Real business tasks like booking and qualification are multi-turn, so this capability is essential for useful agents.
Frequently asked questions
What is Multi-Turn Conversation?
A multi-turn conversation is an exchange that spans several back-and-forth turns, requiring the agent to remember context and progress toward a goal across the dialogue.
Why does Multi-Turn Conversation matter for AI voice agents?
Real business tasks like booking and qualification are multi-turn, so this capability is essential for useful agents.
How is Multi-Turn Conversation used in AI phone call automation?
In AI phone call automation, Multi-Turn Conversation is part of the Conversational Design foundation. Real business tasks like booking and qualification are multi-turn, so this capability is essential for useful agents. It connects closely to related concepts like Context, Dialog Management, Turn-Taking, which together shape how a voice agent understands callers and completes real tasks such as booking appointments and qualifying leads.
Related Terms
Sources
Definitions and claims on this page are grounded in the following authoritative external references.
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