Definition
Retrieval-Augmented Generation (RAG) is a technique where a language model pulls in relevant information from a knowledge base or documents before responding, improving accuracy and reducing hallucination.
Why it matters
RAG lets agents give accurate, up-to-date, client-specific answers grounded in real information.
Related Terms
Put Voice AI to Work for Your Agency
Understanding the terminology is the first step. Launching a branded voice AI practice is the next. Fusion Calling helps agencies go live in about 7 days, with multi-provider support, done-with-you onboarding, and full brand ownership.
Explore the Partner Program→