Definition
A webhook is an automated message sent from one system to another when an event occurs, such as a call ending. Voice AI platforms use webhooks to push call outcomes to CRMs and automation tools.
Why it matters
Webhooks let agencies connect call data to downstream workflows, like updating a CRM or triggering follow-ups.
Frequently asked questions
What is Webhook?
A webhook is an automated message sent from one system to another when an event occurs, such as a call ending. Voice AI platforms use webhooks to push call outcomes to CRMs and automation tools.
Why does Webhook matter for AI voice agents?
Webhooks let agencies connect call data to downstream workflows, like updating a CRM or triggering follow-ups.
How is Webhook used in AI phone call automation?
In AI phone call automation, Webhook is part of the Business & Operations foundation. Webhooks let agencies connect call data to downstream workflows, like updating a CRM or triggering follow-ups. It connects closely to related concepts like API, CRM Integration, Function Calling, which together shape how a voice agent understands callers and completes real tasks such as booking appointments and qualifying leads.
Related Terms
Sources
Definitions and claims on this page are grounded in the following authoritative external references.
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