Apex Realty Group
Apex Realty Group is a 12-agent real estate team in Miami handling luxury residential and commercial properties. Their biggest challenge: every property listing generated calls at all hours, and they were missing 60% of after-hours leads.
They tried a traditional answering service — $1,200/month for limited hours and scripted responses that couldn't answer property-specific questions. 'It was better than nothing, but barely,' says broker-owner James Torres.
Through their marketing agency (who is a Fusion Calling partner), Apex was set up with a white-label AI voice solution branded as 'Apex AI Concierge.' The AI agent knows every listing's details — price, square footage, HOA fees, open house dates — and can qualify leads, schedule showings, and transfer hot leads directly to agents.
Setup took 10 minutes per property. Within 60 days, Apex was capturing 40+ qualified leads per month from calls that previously went to voicemail. The AI books an average of 8 showings per week automatically.
'Our clients love it because their property is answered 24/7 with full knowledge. Our agents love it because they only talk to qualified buyers. And we love the ROI — it paid for itself in the first 2 weeks,' James says.
“AI Concierge changed how we handle inbound calls. We went from missing 60% of after-hours leads to capturing every single one, qualified and scheduled.”
Key Results
40+ Leads/Month
Qualified leads captured per month from calls that previously went to voicemail or were missed.
10-Minute Setup Per Property
AI agent configured with every listing detail in under 10 minutes. Scalable across the entire portfolio.
3x ROI in 60 Days
The white-label AI voice solution paid for itself within 2 weeks and delivered 3x return in 60 days.
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