Definition
A hallucination is when a language model generates information that sounds plausible but is incorrect or fabricated. Guardrails, knowledge bases, and RAG help reduce hallucinations in voice agents.
Why it matters
Preventing hallucinations is critical to agent trustworthiness, especially when answering factual questions.
Put Voice AI to Work for Your Agency
Understanding the terminology is the first step. Launching a branded voice AI practice is the next. Fusion Calling helps agencies go live in about 7 days, with multi-provider support, done-with-you onboarding, and full brand ownership.
Explore the Partner Program→