Definition
Inbound calls are calls that come into a business from customers or prospects. Voice AI agents handle inbound calls to answer questions, capture leads, and book appointments around the clock.
Why it matters
Capturing every inbound call is the highest-impact use case for most businesses and the easiest ROI story to sell.
Related Terms
Put Voice AI to Work for Your Agency
Understanding the terminology is the first step. Launching a branded voice AI practice is the next. Fusion Calling helps agencies go live in about 7 days, with multi-provider support, done-with-you onboarding, and full brand ownership.
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