Definition
Telephony refers to the technology and infrastructure for transmitting voice calls over telephone networks. Voice AI platforms connect to telephony providers to place and receive real phone calls.
Why it matters
Telephony is the bridge between AI software and the real phone network; reliability here determines whether calls connect and stay connected.
Put Voice AI to Work for Your Agency
Understanding the terminology is the first step. Launching a branded voice AI practice is the next. Fusion Calling helps agencies go live in about 7 days, with multi-provider support, done-with-you onboarding, and full brand ownership.
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