Definition
Telephony refers to the technology and infrastructure for transmitting voice calls over telephone networks. Voice AI platforms connect to telephony providers to place and receive real phone calls.
Why it matters
Telephony is the bridge between AI software and the real phone network; reliability here determines whether calls connect and stay connected.
Frequently asked questions
What is Telephony?
Telephony refers to the technology and infrastructure for transmitting voice calls over telephone networks. Voice AI platforms connect to telephony providers to place and receive real phone calls.
Why does Telephony matter for AI voice agents?
Telephony is the bridge between AI software and the real phone network; reliability here determines whether calls connect and stay connected.
How is Telephony used in AI phone call automation?
In AI phone call automation, Telephony is part of the Telephony foundation. Telephony is the bridge between AI software and the real phone network; reliability here determines whether calls connect and stay connected. It connects closely to related concepts like PSTN, SIP, VoIP, which together shape how a voice agent understands callers and completes real tasks such as booking appointments and qualifying leads.
Sources
Definitions and claims on this page are grounded in the following authoritative external references.
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